Support taxonomy & categorization

Turn messy
support datainto clear, usable
signals

CX Signal helps support teams improve ticket categorization, keep support taxonomy organized, and surface emerging trends with less manual cleanup.

Request early access →
app.cx-signal.com/dashboard
helen@acme.com
Ask Helen
Dashboard
Helen's workspace
Upload ticket exports to surface trends, catch category gaps, and spot emerging issues earlier.
Overview
Reports
Upload
Tickets analysed
1,842
↑ 14% this week
Top issue
Login errors
23% of ticket volume
Authentication confusion
Needs taxonomy review
Ticket volume — last 14 days↑ trending up
Apr 8Apr 15Apr 22
Emerging topics
Authentication confusionRising
Export workflow issuesWatch
Mobile app crashesNew

Works with Zendesk  ·  CSV exports  ·  Existing workflows   —   Private early access

Product

A simpler way to manage
support taxonomy and category quality

One focused tool for teams that want cleaner categorization, better reporting, and earlier visibility into support trends.

◎
TAXONOMY CONSOLE
Live Taxonomy Management
Review new topics, adjust categories, and keep your support taxonomy aligned with what customers are actually asking about.
✦
CATEGORY SUGGESTIONS
Smart Categorization Support
Give teams helpful category and subcategory suggestions with confidence guidance, while keeping review and override simple.
▲
SUPPORT INSIGHTS
Trend Visibility
Spot recurring issues, support spikes, and uncategorized gaps so support, ops, and product teams can react faster.
⬡
WORKFLOW FRIENDLY
Fits Existing Support Workflows
Built to work alongside the tools and processes your team already uses, without adding extra friction.
Live Preview
Taxonomy Console
Live
COVERAGE SCORE
84%
Higher confidence in category coverage
SUGGESTED UPDATES
12
New topics ready for review
Login & Authentication needs subcategory splitReview
Export workflow issues — new topic detectedNew
Billing questions mapped to correct categoriesDone
How it works

From setup to better visibility

Without changing how your team already works. Connect, review, and use cleaner data to move faster.

Step 01
⬡
Connect to your current workflow
Start with your existing Zendesk setup or upload a CSV export. Teams can review and apply categories without rebuilding their process.
Step 02
◎
Review and refine taxonomy
Create categories, spot gaps, and make updates as support patterns shift. Helen flags what needs attention.
Step 03
✦
Use cleaner data to spot trends
Use cleaner category data to improve reporting, catch issues earlier, and give product and ops teams clearer signals.
Early access

Flexible access for pilot teams

Final pricing is being shaped with early teams. These ranges reflect typical pilot sizes.

Pilot Access
From $49/mo
Smaller teams

For teams testing cleaner ticket categorization and support taxonomy workflows.

✓Taxonomy editor
✓Category suggestions
✓Coverage reporting
✓Basic trend visibility
✓Workflow-friendly setup
Request access →
EARLY FAVORITE
Team Access
From $149/mo
Growing teams

Broader trend visibility, better reporting, and more structured support data workflows.

✓Everything in Pilot Access
✓Expanded trend monitoring
✓Coverage gap tracking
✓Operational dashboards
✓Priority onboarding
Request access →
Custom
Custom pricing
Larger teams

Flexibility, rollout support, or custom workflow requirements during early access.

✓Everything in Team Access
✓Custom setup guidance
✓Extended reporting options
✓Rollout planning support
✓Priority support
Request access →
Early access

Interested in testing CX Signal?

Join the early access list for teams looking for cleaner categorization, better visibility, and less manual cleanup.

Private early access · Works with Zendesk-based support workflows